Privacy Policy
Your privacy is important to us. This Privacy Policy explains how CoreLab collects, uses, and protects your information while using CoreLab software.
Effective Date: 12/08/2023
1. Introduction
CoreLab is an offline pathology and diagnostic laboratory management software owned and operated by CoreLab. This Privacy Policy explains how we collect, use, safeguard, and disclose information when you access our website, software, or related services.
By using CoreLab or our website, you agree to the practices described in this Privacy Policy.
2. Scope of This Policy
This Privacy Policy applies to:
- CoreLab website
- CoreLab desktop/offline software
- Customer support and communication channels
This Policy must be read along with our Terms & Conditions and any license agreement entered into with CoreLab.
3. Information We Collect
We may collect the following types of information:
- Name, email address, phone number, and organization details
- Billing and license-related information
- Technical information such as browser type, operating system, device type, and IP address (website only)
CoreLab does not automatically collect or transmit patient medical data. All diagnostic and patient records remain stored locally on your system.
4. How We Collect Information
Information is collected when you:
- Visit our website
- Register or activate a software license
- Contact support or submit inquiries
- Fill out forms, surveys, or feedback requests
We may use cookies on our website to improve user experience. You may disable cookies in your browser settings, though some website features may not function correctly.
5. How We Use Your Information
We use collected information to:
- Provide and improve our software and services
- Process payments and manage licenses
- Respond to customer support requests
- Send important notifications, updates, or service information
- Improve product features using anonymized feedback
6. Data Security
We implement industry-standard security measures to protect your information, including administrative, technical, and physical safeguards.
Communication with our servers (where applicable) is protected using secure encryption methods. However, no system can guarantee absolute security.
7. User Accounts & Credentials
Certain features may require account credentials. You are responsible for maintaining the confidentiality of your username, password, and license key.
CoreLab shall not be liable for unauthorized access resulting from negligence in protecting login credentials.
8. Disclosure of Information
Access to user information is limited to authorized personnel on a need-to-know basis. All staff and partners are bound by confidentiality obligations.
We may disclose information if required by law or governmental authority.
9. Information Sharing
We do not sell, trade, or rent your personal information.
We may share anonymized, non-identifiable demographic data with trusted partners for business and analytical purposes.
10. Third-Party Websites
Our website may contain links to third-party websites. CoreLab is not responsible for the privacy practices or content of external sites. Visiting third-party websites is at your own risk.
11. Your Rights & Choices
You may request to review, update, or delete your personal information by contacting us. You may also opt out of promotional communications at any time.
12. Updates to This Policy
CoreLab reserves the right to modify this Privacy Policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.
Email: corelablis@gmail.com
Company: CoreLab